Terms and Conditions

1. Introduction

These terms apply to all work carried out by Trafford Electrical Services Limited, an electrical contractor based in Peel, Isle of Man (company number 135096C). By agreeing to work with us, you accept the terms set out below. They apply to both residential and commercial customers unless otherwise stated, and are designed to keep things clear and fair for everyone. If you have any questions or would like to discuss a clause, please get in touch before work begins on 07624 263906 or traffordes@outlook.com.

2. Services Offered

• We provide electrical installations, fire alarm testing and electrical installation condition reporting. A full description of our services can be found on this website.
• All services are provided with reasonable skill and care, in line with industry standards.
• We may update our service offering at any time, but will always honour any agreed works as set out in your quotation.

3. Quotations and Pricing

• All quotes are free of charge and valid for 30 days from the date of issue, unless otherwise agreed.
• Quotes are based on the information you provide at the time and may be revised if the scope of work changes. Any additional work will be discussed and agreed with you before it is carried out.
• Pricing includes labour, materials and VAT (where applicable) unless stated otherwise. Any unforeseen issues found during the work that may affect the cost will be discussed with you straight away.

4. Payments and Deposits

• A deposit may be required before work begins. This secures your booking and covers initial material costs, and the amount will be stated on your quotation.
• Final payment is due on completion of the agreed work unless otherwise stated in writing. Payment can be made by bank transfer (BACS).
• Late payment may result in additional charges, and we reserve the right to pause or cancel works in cases of non-payment.

5. Customer Responsibilities

• Please provide clear access to the work area, along with power and any other essentials needed to carry out the work.
• Let us know about any known hazards or risks that may affect the work. Delays caused by lack of access may result in additional costs.
• Pets, valuables and delicate furnishings should be protected or moved out of the work area.

6. Cancellations and Delays

• If you wish to cancel or postpone a scheduled job, please give at least 48 hours' notice. Cancellations made with less notice may incur a fee to cover lost time or materials.
• If we need to reschedule due to unforeseen circumstances, we will give as much notice as possible and work with you to find a new date.
• We are not liable for delays caused by factors beyond our control, such as adverse weather, material shortages or third-party delays.

7. Guarantees and Workmanship

• All labour comes with a 12-month workmanship guarantee, covering defects due to poor workmanship.
• Materials are covered by the manufacturer's warranty where applicable.
• If you notice any issue after completion, please contact us straight away so we can investigate and resolve it. Guarantees do not cover damage caused by misuse, neglect, third-party interference or wear and tear.

8. Liability and Limitations

• We are insured for public liability up to £2 million.
• While we take care to protect your property, we are not liable for minor cosmetic damage or for pre-existing faults.
• You are responsible for making sure any necessary permissions or consents (such as planning permission or landlord approval) are in place before work starts, unless we have agreed in writing to obtain them for you.

9. Privacy and Data

We collect and use your personal data only as needed to deliver our services. Please see our Privacy Policy for details.

10. Governing Law

These terms are governed by the laws of the Isle of Man, and any disputes will be handled in the courts of the Isle of Man. These terms do not affect your statutory rights as a consumer. If any part of these terms is found to be unenforceable, the rest will remain valid.

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